If you wish to close your stock trading account, please follow these steps:
1. Prepare Your Account for Closure
- Sell all shares and securities in your account, or
- Submit a request to transfer your holdings to another broker.
- Withdraw your available cash balance.
2. Understand the Implications
- Once your account closure request is processed, it is permanent and cannot be reversed.
3. Submit Your Account Closure Request
- Complete the Account Closing Form available here.
- Attach a copy of one (1) valid government-issued ID.
- Email your completed form and ID to customerservice@firstmetrosec.com.ph.
Privacy and Data Retention
We handle all account closure requests in accordance with our Privacy Policy and the provisions of the Data Privacy Act of 2012 (Republic Act No. 10173).
- Upon successful account closure, your personal data will be securely retained for the duration required by applicable laws and regulations, including but not limited to the Securities Regulation Code (SRC) and the Anti-Money Laundering Act (AMLA).
- Once the retention period lapses and there is no further legal or regulatory requirement, your personal data will be deleted to ensure your privacy.
For more details, please review our Privacy Policy.